Refund Policy
Last updated: July 22, 2026
We want every Snackori order to be a great experience. When something goes wrong, here's how refunds work.
1. Eligible Refunds
- Order not delivered due to our error.
- Wrong item delivered and reported within 30 minutes of delivery.
- Food quality issues verified with photo evidence.
2. Non-Eligible Refunds
- Change of mind after the order is prepared.
- Taste preferences.
- Delays caused by incorrect address or unreachable phone.
3. Delivery Issues
If your order is significantly delayed or undelivered due to our partner, contact us within 24 hours and we'll investigate and process a refund where applicable.
4. Cancelled Orders
Orders cancelled by Snackori before preparation begins are refunded in full.
5. Payment Gateway Refunds
Refunds are processed to the original payment method. Gateway timelines apply.
6. Timeline
- UPI: 1–3 business days
- Cards: 5–7 business days
- Net banking: 3–5 business days